Magnit Global is a leading, global professional services and technology company and a certified “Great Place to Work”. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more!
We're glad to continue a relationship with you and happy to assist in the next steps of your career once more!
This contract opportunity is with Universal Music Group.
About the Role
This role provides hands-on technical support to end users by diagnosing and resolving hardware and software issues. It also involves configuring new systems, following standard procedures, and collaborating with global support teams to ensure smooth IT operations.
What You Will Do
- Provide support by diagnosing and resolving hardware and software issues.
- Guide clients through troubleshooting steps via face-to-face interaction, phone, or remote support tools.
- Configure new hardware and systems for employees.
- Follow standard procedures and written instructions to repair issues or set up computer systems.
- Work cross-functionally with the Global Service Desk team to deliver effective local support.
- Carry out any additional reasonable tasks as directed by the Support Tech Manager.
What You Will Need
- Must have 3-5 years of experience in an IT Support or Help Desk Role
- Strong Mac and PC hardware troubleshooting and deployment skills
- Strong software application installation/troubleshooting skills
- Familiarity with installing and supporting various third-party software
- Understanding of basic networking and network troubleshooting
- Familiarity with AV and video conferencing standards, practices, and technology
- Working knowledge of ServiceNow
- Help desk experience, Mac and PC troubleshooting experience, ServiceNow experience, JAMF/SCCM experience. Office 365
- Interview - As soon as possible, 2 rounds one with the manager and then a technical round.
- College Degree preferred but not mandatory.
This is the pay range that Magnit reasonably expects to pay for this position: $18.70/hour-$24.94/hour
Benefits: Medical, Dental, Vision, 401K
