Magnit Global is a leading, global professional services and technology company and a certified “Great Place to Work”. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more! 

We're glad to continue a relationship with you and happy to assist in the next steps of your career once more! 

This contract opportunity is with Nordstrom, Inc.

About the Role:

Financial Svcs Spec 1 will answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls.

What You Will Do:

• Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls 
• Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions 
• Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations 
• Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments 
• Perform other duties as assigned 
   

What You Will Need:

• 1+ years of experience in a customer service and call center environment 
• A quiet, distraction free, secure workspace (work cannot be done outside of declared home office)  
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership for all meetings 
• The ability to work a flexible schedule based on department needs, including nights, holidays, and weekends 
• Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download. Internet connection must be wired to modem; wireless internet connection not permitted. 
• Clear and professional communication skills with customers and co-workers, both verbally and written 
• The ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience  
• A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment  
• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors  
• The ability to work with integrity and respect confidentiality  
• The ability to independently apply strong analytical, problem-solving and decision making-skills.
• Please Note that a Wired Connection is required for this role! 
• The position is remote and open to workers in the following states: AZ, CO, UT, NV, TX, IL, NC.

 
 This is the pay range that Magnit reasonably expects to pay for this position: $15.00/hour - $17.37/hour*******

Benefits: Medical, Dental, Vision, 401K.